Refund policy

Return & Refund Policy

Brand: Devi Crafts & Decor

At Devi Crafts & Decor, we take pride in the craftsmanship of our gift items, puja articles, and home decor. If your purchase isn’t quite right, we’ve made our return process simple, fast, and transparent.

Return Rules & Eligibility

5-Day Return Window: You have 5 days from the date of delivery to initiate a return.
Free Return Shipping: We cover all return shipping costs. There is no cost to you.
No Restocking Fees: We do not charge any fees to process your return.
No Final Sale Restrictions: All items are eligible for return within the 5-day window.

Mandatory Return Conditions

To ensure a successful refund, please follow these packaging requirements:

Include All Components: You must return every item and accessory that was included in the original box (e.g., lids, pedestals, spoons, or decorative inserts).
Secure Packaging: Because our items are often fragile, you must pack the product carefully to avoid breakage during transport. Please use the original bubble wrap/padding or equivalent protection.
Condition: Items must be in the same condition as received.

How to Initiate Your Return

You can start a return through either of these two easy methods:

Via Your Account: Log in to your account on our website, go to "My Orders," and click the Return button.
Via WhatsApp Support: Send a message to our support team at [+91 7383567185] with your Order ID, and we will handle the rest.

Instant Refunds

We offer the fastest refund processing in the industry:

Same-Day Credit: Your refund will be credited back to your original payment method on the same day our team receives and inspects the returned package.

At a Glance Summary

Feature	Policy Detail
Return Window	5 Days from delivery
Return Shipping	FREE (No cost to customer)
Restocking Fee	$0 (None)
Refund Timing	Same Day (once item is received)
How to Start	Via Website Account or WhatsApp
Packaging	Must include all parts + secure wrap to prevent breakage