Shipping policy

Shipping Policy

Brand: Devi Crafts & Decor

At Devi Crafts & Decor, we believe that bringing beauty and divinity into your home should be effortless. That is why we offer Free Shipping on every single order, with no minimum purchase required. We partner with India’s leading logistics experts—Amazon Shipping, Delhivery, and Shiprocket—to ensure your items arrive safely and swiftly.

1. Shipping Cost

100% Free Shipping: We offer free delivery on all orders across India, regardless of the order value or destination. No hidden fees or convenience charges at checkout.

2. Processing & Delivery Timelines

Order Processing: Most orders are packed and dispatched within 24 to 48 hours.
Estimated Delivery:
- Metros & Tier 1 Cities: 2–4 business days.
- Rest of India: 4–7 business days.
You will receive an estimated delivery date as soon as your order is handed over to our courier partners.

3. Expert Packaging for Fragile Items

Because we specialize in puja articles and home decor, we understand that many of our items are delicate.

Secure Wrapping: We use premium, multi-layer protective packaging (bubble wrap, air cushions, and heavy-duty boxes) to minimize the risk of breakage.
Quality Check: Every item is inspected for defects before it is sealed and shipped.

4. Real-Time Tracking

Stay updated on your package’s journey through:

WhatsApp Support: Receive instant alerts when your order is shipped and out for delivery.
SMS & Email: Automated tracking links sent directly to your contact details.
User Account: Track your order status anytime by logging into your account on our website.

5. Damaged in Transit?

We take full responsibility for the safe arrival of your products. If an item arrives broken:

Take a clear photo or video of the damaged product and the packaging.
Reach out to us via WhatsApp Support within 24 hours of delivery.
We will arrange a free replacement or a full refund as per our Return Policy.

Shipping Summary

Service Aspect	Policy Detail
Shipping Fee	FREE (₹0) on all orders
Logistics Partners	Amazon Shipping, Delhivery, Shiprocket
Dispatch Time	Within 1–2 Business Days
Packaging	High-security padding for fragile decor
Tracking	WhatsApp, SMS, and Email updates